Shipping policy
Last updated: 17 October 2026
Where we deliver
We currently deliver to addresses in Great Britain (England, Scotland and Wales). We don't currently deliver to Northern Ireland, the Isle of Man, the Channel Islands, BFPO addresses or outside the UK.
Delivery cost
Delivery to Great Britain is free on all orders.
Where your order ships from
Our products are sent to you directly from our supplier's overseas warehouse. That's how we keep prices low, but it means delivery takes longer than from a UK warehouse.
How long it takes
- Processing: 1–3 working days before your order is dispatched.
- Delivery: usually 4–13 days after dispatch.
These are typical times, not guarantees. Customs checks, busy periods (such as Christmas) and courier delays can add time. If your order hasn't arrived within 30 days of ordering, please contact us and we'll send a replacement or give you a full refund.
Tracking
When your order ships, we'll email you a tracking link. Tracking can take a few days to start updating while the parcel travels internationally.
More than one parcel
If you order more than one set, your items may arrive in separate parcels on different days.
Customs charges
All our orders are under £135, and the price you pay at checkout is the full price. There's nothing extra to pay on delivery.
Wrong address
Please check your address at checkout. If a parcel can't be delivered because the address was wrong, contact us and we'll help arrange a resend.
Lost or damaged parcels
If your parcel is lost, or arrives damaged, email us at hollinhearth@gmail.com with your order number (and photos if it's damaged). We'll send a replacement or give you a full refund. This doesn't affect your legal rights.
Contact
Tyrone Brown trading as Hollin & Hearth, 30 Squirrel Close, Hounslow, TW4 7NX · hollinhearth@gmail.com